Refund Policy for The Creator Project Virtual Events

Thank you for choosing to participate in The Creator Project Virtual Event. We understand that circumstances may arise that could prevent you from attending our live or replay event, and we strive to provide a fair and transparent refund policy.

Refund Requests:

  1. Eligibility: We are happy to offer refunds for live or replay event tickets, provided that the refund request is submitted via email to hello@thecreatorproject.com.

  2. Deadline: Refund requests must be received before 5 pm GMT on 15 November 2023. Any requests submitted after this time will not be granted due to the digital nature of this product.

  3. Time Zone: Please note that the deadline specified is in the Greenwich Mean Time (GMT) zone. Ensure that you consider the time zone difference when submitting your refund request.

  4. Submission Process: To initiate a refund, send an email to hello@thecreatorproject.com with the subject line "Refund Request" and include your full name, order number, and the reason for the refund. We will process your request as soon as possible.

Refund Approval:

  1. Timely Requests: Refund requests submitted before the specified deadline will be carefully reviewed, and if approved, the refund will be processed using the original method of payment.

  2. Late Requests: Unfortunately, any refund requests submitted after 5 pm GMT on 15 November 2023, will not be granted due to the digital nature of the event.

  3. Processing Time: Please allow up to 10 business days for the processing of approved refunds.

Exceptions:

  1. Technical Issues: In the rare event of technical issues preventing access to the virtual event, please contact our support team immediately at hello@thecreatorproject.com for assistance.

  2. Event Cancellation: If The Creator Project Virtual Event is canceled, you will be notified, and refunds will be issued according to our cancellation policy.

We appreciate your understanding of the refund policy and encourage you to reach out to us with any questions or concerns. Thank you for being a part of The Creator Project Virtual Event.

Sincerely,

[Your Company Name] [Contact Information] [Event Website]